Telehealth Services

Experience Care Without Boundaries

Life doesn't always make it easy to come into the office — but that shouldn't stop your progress.

With Telehealth, you can meet your provider face-to-face from the comfort of your home, office, or any private setting.

Our state-of-the-art systems deliver the same high-quality, personalized service you expect in person — privately, safely, and on your schedule.

Telehealth is ideal for:

• Therapy and counseling
• Psychiatric medication management
• Addiction recovery and relapse prevention
• Case management and progress reviews
• Family sessions and education
• Crisis support and safety planning

Why Clients Love Our Telehealth

• Flexible scheduling – appointments that fit your day
• No travel hassles – connect anywhere, save time and money
• HIPAA-secure technology – your privacy is fully protected
• Real human connection – live, interactive sessions with caring professionals
• Comfort and control – choose your own environment and pace

Our Approved Platforms

Start or Join a Telehealth Session

🧭 If You're New to Us

Telehealth is the fastest way to begin care — no waiting room, no commute.

Click below to schedule your first appointment and we'll send your secure link once you're registered.

👉 Start Telehealth as a New Client

💻 If You're Already a Client

Join your provider right now through our secure ICANotes portal.

👉 Join Existing Client Session → ICANotes Portal

Or access it from our websites:

1. Visit FreedomHealthcare.biz or LighthouseBHC.com
2. Hover over "Services"
3. Click "Telehealth"
4. Choose "Join Existing Client Session"

How Telehealth Works

Setup – Getting Ready

You'll need:

• A smartphone, tablet, or computer with a camera and microphone
• Reliable Wi-Fi or mobile data connection
• An updated browser (Chrome, Firefox, Safari)
• A comfortable, private space with good lighting

Before your appointment:

1. Join 5–10 minutes early to test your camera/mic
2. Keep your device plugged in or fully charged
3. Close other programs to improve quality
4. Have your medications or notes nearby
5. Relax — your provider will guide you the rest of the way

Use – During Your Session

• Your provider will greet you once you're admitted from the virtual waiting room
• Speak naturally; it's just like sitting in the same room
• Keep your camera on so your provider can observe cues
• Use the chat feature if audio momentarily drops
• Stay present — avoid multitasking, eating, or driving during sessions
• If disconnected, re-click your link. If not reconnected in 5 minutes, expect a secure callback via RingCentral

Maintenance – Keeping Things Running Smoothly

• Update your device software and browser regularly
• Restart your device before longer sessions
• Test audio/video each time you log in
• Use a surge protector or stable power connection

If problems occur:

Need more help?

• ICANotes Support: 443-569-8778 | icanotes.com/support
• RingCentral Support: 888-898-4591 | support.ringcentral.com
• Freedom Health Systems Office: (667) 239-9572

Safety – Your Well-Being Comes First

Every Telehealth session starts with a brief safety check. Your provider will:

• Confirm your identity, location, and emergency contact
• Ensure your environment is private and secure
• Review your personal safety plan if applicable
• Establish a safe-word to discreetly pause or end the session

Safety reminders:

• Never join a session while driving
• Choose a well-lit, clutter-free area
• Keep others — including pets — out of the room

Your provider is trained to respond calmly and quickly to any safety concern.

Communication & Response Times

We're here whenever you need help connecting, rescheduling, or asking a question.

Freedom Health Systems – Helping You Access Care, Anywhere You Are.